Let us answer your queries here with our Frequently Asked Questions - if you are unable to find your answer here, please reach out to our lovely Support Team via the contact us page for further assistance. Thank you.
We recommend that you have the followinginformation to hand before placing your order:
- Number of each hamper(s) required
- Required delivery date(s)
- Full name and address (including postcode), email & telephone number of all recipients
- The gift message (if any) you wish to include
- Your payment card details
Yes, you will need to register with us to place an order - it only takes a few moments. All your details will then be securely saved ready for future orders. From within your account, you can view your orders, update your personal details, and add to and amend your delivery address book.
For personal orders we can only process card payments via the secure Shopify portal. However, if you want to talk to us, we would love to talk to you. If you would like to discuss corporate orders, please get in touch via the Contact Us section.
You can cancel an order or a membership. Please see the full simple details in our cancellations section in our Terms & Conditions.
If you want to change the date of your order you will need to drop us a quick email or call us and we can make the simple change for you, subject to availability.
You can include a personal gift message which will be handwritten by one of our team. This will be included on a gift card which accompanies the hamper.
Our hampers are extremely popular at Christmas (and indeed all-year round) as employee incentives and rewards, client gifts, promotions, loyalty scheme rewards, and for corporate events, hospitality, product launches, conferences and exhibitions. Please see our Corporate Gifts section for more details.
We certainly can for corporate orders, we can offer customisation from as low as 10 hampers. For individual orders, our hampers include a selection of hand-picked products from the best artisan food and drink producers in each region - it is one of the things that makes us unique. The majority of our suppliers are also small-scale, independent producers. By definition therefore, we are unfortunately unable to offer bespoke hampers for individual orders at this stage in time.
We regret that deliveries cannot be made outside of mainland UK at this stage in time.
- Free delivery on all orders
- Priority booking status: each hamper will be offered as a limited edition, as by definition many of our suppliers are smaller-scale producers who do not service the national mass market.
- Other benefits including promotional gifts and exclusive invitations to food and wine-related events.
- And the best news, for every 11 hampers you have via our membership, the 12th one is on us!
You sign up for a rolling membership. We will then send you the relevant regional hamper (one hamper per member) monthly. Payment for each hamper is made monthly.
Your membership will remain active until you cancel it by logging in to your account or you can email us at firstname.lastname@example.org with your name and account details and we will cancel it for you at anytime. No questions, no arguments!
You will receive ample notification by email in advance every month to remind you that the next hamper is imminent and confirming that you are happy to receive it. If you choose to ‘skip’ a month (eg because you don’t want to receive that month’s chosen hamper for instance, or because you might be away from home) that is no problem your membership is rolling, so you will still qualify for the free 12th box as soon as you have paid and received the first 11.
Please note: The offer of one free hamper for every 11 purchased only applies to the main regional hampers. It does not apply to our smaller taster hampers.
Food & Hygiene
We are licenced to sell alcohol and hold the relevant permits as dictated by law
We hold all the relevant insurance policies as required by law as well as additional insurance to ensure we offer the best possible standards to all our clients.